1. What does Zivara offer?

Zivara focuses on high quality bags that blend stylish design with practicality. Our collection includes handbags, crossbodies, luxury bags, and more crafted to elevate your wardrobe and lifestyle.

2. How do I choose the perfect bag?

• Spacious Needs: A laptop bag fits devices, chargers, documents, and daily essentials.
• On-the-Go Convenience: A crossbody offers hands-free comfort.
• Elegant Events: A luxury bag for sophisticated looks.

See descriptions and sizes on each product page. For tailored advice, email support@zivara.store or use live chat.

3. What materials are used in Zivara bags?

• Faux Leather: Luxurious and sturdy.
• Vegan Leather: Animal-friendly, easy to maintain.
• Premium Fabrics: Lightweight and chic.

See specific material info on product pages.

4. How do I care for my bag?

• Genuine Leather: Avoid water/sunlight. Clean with soft cloth. Apply conditioner when needed.
• Vegan Leather: Wipe with damp cloth and mild soap. Avoid harsh chemicals.
• Fabrics: Spot clean with mild detergent and air dry.

Check product pages for care instructions.

5. How do I place an order?

1. Browse and select your bag.
2. Add to cart and checkout.
3. Enter shipping and payment info.
4. Confirm order and receive email confirmation.

6. What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express, Discover
• Google Pay, Shop Pay
• UnionPay, Maestro, ELO, Diners Club

Payments are processed securely through Shopify. See our Payment Policy.

7. Can I cancel or modify my order?

• Before Shipping: Email support@zivara.store with order number to cancel or change.
• After Shipping: Orders cannot be changed or canceled. See our Refund and Return Policy for returns.

8. Shipping and Tracking

• Handling Time: 0 to 2 business days
• Transit Time: 5 to 8 business days
• Total Delivery: 5 to 10 business days
• Cost: $5 flat rate
• Carriers: USPS, FedEx, DHL

See our Shipping Policy.

9. Can I track my order?

Yes. You’ll get a tracking number via email or text. Track on our “Track Your Order” page or the carrier’s site.

10. Why isn’t my tracking updating?

If tracking hasn’t changed for 3+ business days, contact us at support@zivara.store  with your order number. We’ll check with the carrier.

11. Can I change my shipping address?

• Before Shipping: Email support@zivara.store with updated address and order number.
• After Shipping: Address can’t be changed. Double-check before checkout.

12. What is your return and exchange policy?

• Eligibility: Unused, undamaged, in original packaging, with proof of purchase.
• Returns: Full refund to original payment after inspection.
• Exchanges: Not offered. Place a new order instead.

Start a return by emailing support@zivara.store. See our Refund and Return Policy.

13. What if I receive a damaged or incorrect item?

Email support@zivara.store within 5 business days with order number and photos (include packaging if damaged). We’ll replace or refund as per policy. Claims after 5 business days may not be accepted.

14. Do you ship internationally?

No, Zivara ships only within the U.S. For inquiries, email support@zivara.store.

15. Is Zivara a registered company?

Yes, Zivara is managed by ZIVOYA, LLC, a registered company in the United States.

Store Name: Zivara

Operated By: ZIVOYA, LLC

EIN Number: 93-4153378

Business Address: 4601 Northwest 36th Street, Miami Springs, Florida 33166, United States

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Order Cut-Off Time: 05:00 PM EST

Business Number: +1 (850) 515-4540

Business Mail: support@zivara.store