Payment Policy

Last updated: August 18, 2025

At Zivara, every transaction is handled with care to create a smooth and secure shopping experience. Our Payment Policy applies to purchases through our website www.zivara.store and our Shopify-driven store. By completing your purchase, you agree to the terms below, designed to protect your information while offering convenience.

1. Accepted Payment Methods

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover, UnionPay, Maestro, ELO.
  • Digital Wallets: Google Pay, Shop Pay.

All payments are processed in United States Dollars (USD).

2. Secure Payment Processing

  • Advanced Encryption: SSL technology protects financial data during transactions.
  • PCI DSS Compliance: We comply with Payment Card Industry Data Security Standards and undergo regular audits.
  • Fraud Prevention: Transactions are monitored for unauthorized activity. We may request identity verification if needed.
  • Data Privacy: Payment details are not stored longer than required for processing or refunds. See our Privacy Policy.

3. Order Confirmation and Billing

  • Order Confirmation: After payment, you’ll receive an email with your order number, details, and estimated delivery dates.
  • Billing: Your payment is authorized at checkout and captured once approved. Orders are prepared after confirmation.
  • Taxes and Fees: Prices exclude taxes, duties, or shipping fees, calculated at checkout.
  • Failed Payments: If a payment fails, you’ll be notified within 24 hours. You have 48 hours to update details, or the order may be canceled.

4. Dropshipping Transparency

Zivara works with reliable suppliers to deliver premium products. Shipping times may vary by supplier location. Product details, pricing, and availability are accurate at purchase. Any delays will be shared via email.

5. Troubleshooting Payment Issues

  • Verify card details (number, expiration date, CVV, billing address).
  • Ensure sufficient funds or available credit.

For assistance, email support@zivara.store or call +1 (850) 515-4540 (Monday–Friday, 9 AM–5 PM EST). Include your order number and issue details for faster help.

6. Refunds and Returns

Refunds are managed under our Refund and Return Policy. Key points:

  • Eligibility: Refunds available within 30 days of delivery if items are unused and in original condition.
  • Processing: Refunds completed within 10 business days after return approval. Email confirmation provided.
  • Non-Returnable Items: Personalized or clearance items may not be eligible, noted at checkout.

7. Payment Disputes

If you notice unauthorized charges or billing errors:

  • Contact us at support@zivara.store or +1 (850) 515-4540 within 7 days.
  • Most issues are resolved within 3–5 business days.
  • Please avoid chargebacks before contacting us, as this may delay resolution.

You may also reach out to your payment provider, but keep us informed to ensure a coordinated resolution.

8. Policy Updates

Zivara may update this Payment Policy due to changes in practices, legal requirements, or Shopify guidelines. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates acceptance.

9. Limited Liability Company

10. Contact Information