𝐌𝐞𝐧𝐬 𝐏𝐨𝐥𝐨 𝐬𝐡𝐢𝐫𝐭 (𝐆𝐫𝐞𝐲 )

At Zivara, we want you to be delighted with our purchase. If you receive the product and encounter a problem with it, you can return it after following our instructions.

Return Window

We accept returns within 30 days after delivery. Returns requested after this period cannot be accepted.

Where Do We Accept Returns

We only accept returns within the United States, as our store is located in the United States. Therefore, we ship to this region and only accept returns from this area.

How To Initiate Return?

To initiate a return, you need to email support@zivara.store or use phone support +1 (850) 515-4540. You can initiate a return by going to the contact us page, whichever way you find convenient

Eligibility For Return

We accept returns only for products that arrive damaged or defective

We do not offer exchanges. If you want another item, or there is a size issue, or the color does not match, we do not provide exchanges for that

Condition of Returned Products

• For this, it is important to know that your item is brand new, unused, or in the original packaging.
• All tags, dust bags, and inserts, etc., should be included 
• Proof of purchase, i.e., order number or receipt, must be there; this is required

Please note that if anything is missing from these, then the return will not be initiated

We cannot accept returns for:

• Gift cards, like those orders you have been given a unique code, or you have received a gift card.
• Clearance or final sale items only, like those are the products which you have purchased at a discounted price.

How To Return

By mail: When the returns are finalized, the product will be sent back through a courier/mail service (to the return address of the store). Example: Customer sends parcel through their nearest courier (DHL, FedEx, USPS, etc.)

Important: Please do not send any items back without approval or without using the return label we provide.

Return Address

Zivara Returns

4601 Northwest 36th Street, Miami Springs, Florida 33166, United States

Unauthorized Returns

Items returned without approval or without using our return label may be refused and sent back to you.

Return Label

Return Label is a pre-generated shipping label on which our return address and tracking details are written. The customer will need to download & print it and stick it on the package, which is the customer's responsibility

Fees and Costs

Restocking fees: We do not charge any restocking fees of any kind

Refund Process:

1. Once we receive your query and inspect it 
2. We will notify you via email
3. Once it is approved, a refund will be issued to your original payment method used within 10 days.
4. Bank or card provider processing times may vary.

Partial refunds may apply if:

• The item shows signs of use or damage.

• Original packaging or accessories are missing.

• The request is made after the 30-day window.

We will always notify you before issuing a partial refund.

Missing Refunds

If more than 15 business days have passed since your refund was approved and you haven’t received it:

1. Check your bank account.

2. Contact your bank or card provider.

3. If you still don’t see it, email us at support@zivara.store.
   

Contact Us

Business Number: +1 (850) 515-4540

Business Mail: support@zivara.store

Business Address: 4601 Northwest 36th Street, Miami Springs, Florida 33166, United States
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Order cut off time: 05:00 PM (EST)